Refund policy

Returns & Refunds

At Jack Frost we want you to love your jewelry. Every piece is made to order and inspected before it ships, but if something arrives wrong, we'll make it right.

What we accept returns for

We offer a free replacement or a refund to your original payment method if your item arrives:

Damaged in transit
With a manufacturing defect
Incorrect (you received the wrong item from what you ordered)

What we can't accept returns for

Because each piece is made to order, we're unable to accept returns or offer refunds for:

A change of mind (buyer's remorse)
Ordering the wrong size or style
An item not matching personal expectations (color, look in person, etc.)
General dissatisfaction that isn't quality-related
Incorrect or incomplete shipping address provided at checkout

How to start a claim

If your item arrived damaged, defective, or incorrect, contact us within 7 days of delivery.

Take a clear photo. Photograph the issue in good lighting, showing the damage or defect clearly, the item in its packaging if possible, and any packaging damage.
Email us. Send your photos to onwrld711@gmail.com with your order number and a description of the issue.
We'll resolve it. Our team will reply within 1–5 business days. Once approved, you can choose a replacement shipped at no cost or a refund to your original payment method.

Exchanges & size changes

We don't offer exchanges for a wrong size, different style, or color preference. If you ordered the wrong size, please place a new order for the correct item.